Fix payment issues, such every bit declined or incomplete transactions

If y'all have issues paying for Google products, you might demand to fix a trouble with your payments profile.

Observe the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the effect:

  • If this message is followed past instructions for submitting additional information to united states of america, delight practise and so. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing accost for your payment method (such as a credit card) matches the address recorded in your Google payments eye settings. If they don't match, update your accost in your Google payments center, and try the transaction again.
  • Endeavor using a Google Play gift card to consummate the transaction.
  • Endeavor using the best interface for your computing device:
    • If you're using a desktop estimator, effort the transaction using the Google production's website.
    • If yous're using a mobile device, effort using the product'due south mobile app (if an app is bachelor).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order once more.
    • Endeavour creating a new Google account if you lot don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is upwards to date. If it isn't, update it in the Payments heart.

"Unable to complete transaction. Delight use another course of payment."

Notation: These steps also apply if you see the error message "Your payment didn't go through. Please try a different payment method or attempt once again later."

Try the following:

  1. Check to see if your payment method is upward to date. If it isn't, update information technology in the Payments center, then endeavour your buy again.
  2. Make sure you accept enough money in your business relationship for the purchase.
  3. If you're still having bug, contact your banking concern to see if there'south a problem with your account.
  4. Try making the purchase once again with a unlike payment method.

"Your payment was declined due to an consequence with your account"

If you run into this message, it might exist considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a trivial more information to protect your account against fraud.
  • We need a little more information to comply with Eu police (European customers only).

To fix the issue, effort the following:

  1. Become to the Payments center.
  2. Take activity on any errors or requests in the payments center.
    1. Yous might need to verify your identity before you can buy anything through your Google Account.
  3. Brand sure your name, address, and payment data are up to date.

"Unable to process payment: Low bill of fare residue"

You might not take enough funds in your account to make the payment. Bank check your business relationship balance or contact your banking concern.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before yous can use it once again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll detect a temporary accuse on your menu statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If yous effort to verify the payment method once more:

  1. Ostend which menu you want to verify.
  2. Check how long ago you tried to verify your menu.
    • If less than 2 days: Await upwards to two days.
    • If more than than 2 days: Check your card argument. You should detect a temporary charge from Google chosen "GOOGLE TEST," with an 8-digit lawmaking.

Carte du jour is grayed out & says "bill of fare is ineligible"

You tin't employ this carte du jour for this purchase. Endeavor to brand the purchase once again with a dissimilar card.

If the card you want to utilise isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more than about what to do if you temporarily or permanently closed your payments contour.

If you're still having trouble, contact back up.

Was this helpful?

How tin can we ameliorate it?